Shipping & Returns

Shipping & Returns

 

At beach candy we use Paypal for all our online payments. You don’t have to be a member of Paypal to make payments from this site. We gladly accept all the regular debit and credit cards in various currencies that are accepted by Paypal.

If you have any problems or you would like any advice, please email us at info@beach-candy.com or call us on +447796130702 from Monday to Friday (except public holidays) between 10am and 6pm.

Although we make every effort to ensure that descriptions and pictures of our goods are as accurate as possible, we hope that you will understand that the uniqueness and hand crafted nature of some of the products means that there may be slight variations in colour or size.

1. Processing your order

Goods will be dispatched together with the receipt within 24hours * subject to credit clearance, address verification and availability of stock. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

* Monday – Thursday. Orders received after 12pm on Friday will be despatched on the following Monday or the next working day. Orders received on public/bank holidays will be shipped on the next working day.

2. Payment

All goods ordered must be paid for in full before despatch

3. Delivery

All UK orders:

Are sent by “Special Delivery” with the Royal Mail unless requested otherwise. Please note that the Special delivery is a next day delivery service (excluding Saturdays) and is subject to orders being placed before 12 noon on a work day.

If required, we can arrange the goods to be sent via CSM Courier

International orders:

Are sent via the Royal Mail’s ‘Airsure’. It is fast, secure and fully trackable. Overseas deliveries are subject to local import duties and taxes, and may be affected by HM revenues & Customs delays. Please note that it is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union. Beach candy cannot be held liable for any local import duties and taxes imposed.

The Royal Mail's Airsure delivery service applies to the following countries:

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

World Zones: Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.

For European countries not covered by 'Airsure’ we use CSM couriers which costs £25

For the rest of the world, countries not covered by ‘Airsure’ we use CSM couriers which cost £35

Please note that our delivery partners are unable to deliver to PO Box addresses

Please also note that due to restrictions beyond our control, we regret that we are unable to ship to:

Afghanistan, Belarus,
 Burma (Myanmar), Cote d'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon,
 Liberia, North Korea, Serbia, Sudan and Zimbabwe. We apologise in advance for any 
inconvenience this may cause. We are more than happy to ship our products to all other
 countries and territories, anywhere in the world.

All orders will require a signature and we are unable to be held liable for any delay due to customs. .

Postage charges are as follows:

Special Delivery UK incl N. Ireland 1-3 working days £6.95
'Airsure' Europe incl. S.Ireland 3-5 working days £15.00
 


CSM couriers

Rest of the World 2-7 working days £35.00

 

Items lost in transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing, by the Royal Mail until 15 days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 days after the order sending date. Tracking information is available upon request.

4. Returns policy

We hope that you are delighted with your item, however if you are not, please return it to us within 14 days of the delivery date and we will be happy to exchange or refund your purchase. Simply complete and enclose the Returns Form along with the item to: beach candy Returns, Flat 1, 8 Draycott Place, London SW3 2SB

Your right to cancel:

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full.

Download a Returns Form

The items must be in their original, unused condition and securely wrapped. Our tag must be in its original place and must not have been tampered with. If you wish to, please keep the beach candy drawstring bag – it is a gift from us to you. If there is any sign that the garment or item has been used then we reserve the right to refuse your refund.

Once we receive the goods, refunds are credited to the credit card used to purchase. We cannot credit any other cards or persons, nor send cash, make bank transfers or cheques.

We will refund the purchase price of the goods and initial delivery costs, provided that they’re received by us no later than 14 days from the delivery date that you originally received them.

We will endeavour to process your request for either a refund or replacement as quickly as possible. In some cases however this may take up to 28 days after receipt of the Goods.

Exchanging Goods:

Should you wish to exchange goods, the same rules apply as in the Returns policy and the goods must also be returned within 14 days of the delivery date. You will be responsible for meeting the costs of carriage which must be sent by registered post / recorded delivery so as to protect you against loss. We cannot be held liable for returned goods that do not reach us.

Faulty Goods

We will refund you the carriage for faulty goods.

None of the above terms affect your statutory rights.

Returns for International Customers:

For EU Customers: Send your return via a prepaid, insured, traceable method. Please retain your shipping documentation so that we can complete your request in the event that the goods are lost in transit.

For International Customers (including US): Send your return via a prepaid, insured, traceable method. You must put 'British Returned Goods' on any airway bill or similar documentation in order to avoid VAT and import duties.

Returning goods on which duty has been paid:
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

 

Unfortunately we are unable at present to refund you for the original postage costs if the parcel has been sent outside the UK.


Should you have any further queries on duties payable/refundable, please contact your local Customs authority.

 

 

 

Many thanks for shopping at beach candy